Support
Short answers to the most common questions. If yours is not here, write to us.
Remote and connection
The TV remote app is not working or cannot find my TV. What do I do?
Check that the phone and the TV are on the same Wi-Fi network and that the TV is on, then search for the TV again in the app.
The app is not connecting to the TV
On the first connection the TV shows a prompt or a code. Accept it, or type the code into the phone. If you refused it before, add the TV again.
I lost my TV remote. Is the phone enough?
Yes, if the TV is connected to the same Wi-Fi network as your phone.
Does the remote work without internet?
Yes. It only needs your home Wi-Fi. Showing screens and the assistant need the internet.
Which TVs does Nafza work with?
TVs running LG webOS, Samsung Tizen, Google TV / Android TV and Roku. See the supported TVs page.
The app
Is the app in English?
The app's interface is in Arabic today. The assistant understands commands in English, and the kids screens and business boards can show English content.
How do I link my phone to the Nafza app on the TV?
Open the phone-linking page in the Nafza app on the TV to see a QR code and a 6-digit code. Then add a screen in the app on your phone and scan the code or type it.
I do not have the Nafza app on my TV. What do I do?
The remote works without it. To show screens, ask the phone app for the show link and open it in the TV's browser.
Do I need an account or a sign-in?
No. No account, no email, no phone number.
Plans
Is Nafza free?
Yes. The only paid part is the business screens. Details are on the plans page.
How do the assistant's points work?
You watch a rewarded ad and get 2 points. A request costs 1 point and a movie request costs 2.
How do I cancel a business plan or ask for a refund?
Subscriptions are managed in the store: Subscriptions in the App Store or Google Play. Refunds go through the store under its policy.
How do I restore my purchases on a new phone?
Open the settings, then the plan page, and tap restore purchases, with the same store account you bought with.
Screens
Prayer times differ by a few minutes from my city's calendar
In the prayer times screen's settings, choose your city and the calculation method used in your country.
How do I change the screen that is showing?
In the phone app: pick the screen and its settings and send it to the TV. The TV follows.
Privacy
How do I delete my data?
Write to contact@mralikhalaf.com asking for deletion. We delete your data and reply. Details are in the privacy policy.
Is my voice recorded?
No recording of your voice reaches Nafza's servers. Your phone's system turns speech into text.
Still need help?
Tell us your phone, your TV and a short description of the problem.
Email supportContactTurn your phone into a TV remote
The app is free. No account, no sign-in.
App Store and Google Play for the phone app, Amazon Appstore for the TV app.